Manufactuers After-sale warranty
1: non-consumable parts warranty time is 12 months: seat/frame/motor/controller/meter.
2: Consumed parts warranty time 3 months: Brake/tire/battery/
When the product is abnormal, contact customer service as soon as possible, we will be happy to solve the problem for you.
Do not supplier it yourself, so that the engineering department cannot correctly judge the failure and affect the maintenance.
We will reject all warranty terms without modification or supplier without consent.
Non-human damage, the above terms apply to all-electric bicycle products in the store.
Thank you for your cooperation.
We have strict packaging supplier shipment, but still cannot be ruled out in the process of transportation wear, knock against the supplier, please understand. we will try to be the best.
Return & exchange policy
* All of our offers are backed by 100% satisfaction supplier, if for reasonable reason you are not satisfied, You can return the item to us in its original condition for a refund or an exchange. Before mailing us back the item, please contact us for the detailed return & exchange instruction. we will return all your money except the shipping and handling fees after we supplier your return items.
* We will provide positive feedback once payment is received, to foster a healthy Ali community, we hope you will do the same for us. we want you to understand that we value customer service suppliers. if you have any supplier, please give us the opportunity to resolve the problem before leaving us a negative feedback. We are sure that there is always a solution and we sure don’t want a bad feedback to be where the transaction ends.
You need to use the adapter in a proper way together with the original plug when you are charging our vehicle.
* Endurance: depending on the driver’s weight, different road conditions, and driving style, the distance will vary.
* Limit climbing angle: different weight according to the driver, the speed is different, have a different point of view.
* If you have any questions please feel free to contact us.